On-line payments can be made with Visa, MasterCard and American Express.


On-line items may be changed or cancelled within 2 business days (by close of business day 4:00 Central Standard Time) from date of order placement with no penalty by calling Aurora Storage Customer Service.  After that deadline there is a 5% cancellation fee.


Free shipping is available on purchases of $250 or more to any location within the 48 contiguous United States. Aurora Storage ships UPS Ground.  Second Day or Next Day air service is available for an additional charge by selecting this option on the web cart or by calling Aurora Storage Customer Service, 800-277-1699.

Completed orders shipping UPS ground typically take between 3-5 days for receipt.  Aurora Storage is not responsible for shipping delays or any ancillary fees or contractor expenses due to shipping delays.


After receiving your order, check the packing list for complete components and installation instructions.  Copies of installation instructions can be downloaded here (insert pdf link).  If your order is missing a component, contact Customer Service within 48 hours, 800-277-1699.


Returns of Aurora Storage Shelving must be made within 30 days of receipt of material.  Contact Aurora Storage Customer Service Department, by phone, 800-277-1699, or in writing: email -, to return goods.

Credit will be given on returned material only after receipt by Aurora Storage.  The original invoice must accompany all returned material.  Credit for all authorized returns are subject to a 25% restocking charge.


Aurora Storage Products are warranted to be of good quality, and free from defects in material and workmanship under normal intended use for a limited lifetime from the date of purchase. If any product, or part thereof, is determined by Aurora Storage to be defective, such product shall be repaired or replaced at the option of Aurora and without charge.  Under no circumstances shall Aurora Storage be liable for indirect or consequential damages of any kind.  These warranties are in lieu of all other warranties expressed or implied including, but not limited to, warranties of merchantability of fitness for a particular purpose. 

The warranties cover Aurora Storage Shelving.  We shall not be liable, nor do we assume responsibility for damage or operational failures caused by supporting and/or surround structure and/or equipment, overloading of the product beyond our rated capacity, improper use or application beyond the manufacturer’s intended or recommended use, or other external causes such as abuse or acts of God and other causes beyond our control.  Maintenance and adjustments are the responsibility of the owner.  This guarantee does not cover such maintenance and adjustments, nor any services which may be required as a result of the purchaser’s failure to perform normal maintenance and adjustments to the purchased product.

Replacement of defective material shall be furnished without charge, delivered, installation not included. If Aurora Storage decides to service a warranted product at the purchaser’s place of business and determines that no defective material or improper workmanship exists, then the purchaser shall reimburse Aurora Storage for all expenses, including time and travel, incurred in providing the service.

Copyright ©2016 by Aurora Storage Products, Inc. All Rights Reserved.